Terms and Conditions

Preamble

Travel Horizon BV is a travel service and is offered to customers by a company based in Amsterdam Wildenborch 2-112 XB Dieman- Pays Bas n°33291866. The use of this website and the purchase of any travel services is offered by Travel Horizon implies to the customer’s absolute acceptance of these terms and conditions of all provisions. Some of these services, including transportation and travel may be subject to special conditions which the customers are encouraged to consult and review.

The airplane tickets are provided by Travel Horizon under the company ENEKO SA under the license Travel agent LI 064.02.0001 under the warranty of the Caisse Régionale de Crédit Agricole Mutuel Pyrénées Gascogne- 11, boulevard du President Kennedy 65000 Tarbes_-France and is supplied by IATA n° 20-253634.

These services are directly granted to the client and the customer and are not dealt with at the time and condition of the purchase. In this case Travel Horizon is not your contract partner. Please take attention of all information about supplemental insurance policies that may be provided on the web site, also including rental and additional material. The client must contact directly the services needed without the intervention and the responsibility of Travel Horizon BV.

A. RESERVATIONS

  1. Any reservation must be made by the payment of a minimum of 30% of the total travel purchase 30 days before the travel date departure. Any fault in payment, the reservation will be cancelled without the customer being refunded. Any reservation made less than 42 days prior to the scheduled date, the entire vacation price must be then paid. All expenses needed can be applied at the time of the sold even at last minute with an additional cost being applied. Suggested payments are listed on the website and are available to be referred to .

  2. All reservations are considered and regarded as an offer to the customer as a contract with the company Travel Horizon BV. This contract is made by the client and Travel Horizon BV after Travel Horizon BV has made the confirmation by post or e-mail after the date of the reservation shall then be paid.

B. PRICES

  1. The price indicated on our websites includes the cost of transport estimated at the prices at the current time of the reservation made available.

  2. Our company has the right to make any price change or further modifications according to the economic fluctuation in the current price.

Change in current exchange rate: If the fluctuation changes with the currency that raises more than 3% this will be then taken into account. This fluctuation in the currency will show on the receipt that is purchased at it’s time of confirmation. All exchange rate applicable to the trip and holiday will be considered.

Change in transport cost, the taxes and fees will be automatically added on to the additional cost to the customer at the time of purchases. The customer will be informed by Travel Horizon BV by a registered letter with return receipt requested.

  1. These prices indicated on our website are the lowest prices for the date asked for at the best possible value including accommodation arrangements. The travel products that are offered on our site are available in limited quantities and are managed in real time. The customer’s attention is drawn to the fact that the product presented may be unavailable when he or she confirms his or her agreement and where several net users are connected and interested by the same product. The first net users to confirm his or her agreement and reservation will be prior to any other net users. If a reservation cannot be made available and honoured by Travel Horizon BV the client will be immediately informed by post or e-mail and the sum that was purchased will be reimbursed.

  2. The prices for all travel and hotel accommodations are nighlty. This price includes the date departure including the hour and the day of return at the hour of arrival. In this case for any reason of delay time being imposed by the airlines on the first and last day are shortened, no refund will be made possible.

  3. The description of all hotel presentations on our site have been made by our company’s visits onsite, certain modifications could change including supplementary equipment or any fault in material. Travel Horizon BV makes possible all information needed to the customer at the time of inscription.

  4. Transportation with rental or personal car: the client must inform all international insurances from his or her own insurance and the identity of his or her own license plate. In any case of breaking down or lateness due to heavy traffic Travel Horizon BV will not provide any additional cost due to late arrival or no show at the hotel or airport departure time.

  5. Sports.All caution and awareness is recommended when renting material and should then when being returned in the same state as rented.

  6. Domestic animals: Travel Horizon BV indicates on their website the establishments where animals are accepted. Making all conditions and descriptions of these establishments available on site. Taking into consideration when making the reservation to inform about his or her own animal.

  7. Travel Horizon BV cannot claim or refund any information made outside of their company. Any additional fee added on to the price made outside the company will not be refunded.

C. AIRLINE COMPANY RESPONSABILITY

The organiser of these travel packages states that the participating airlines as well as their representatives, agents or employees accept no responsibility in case of complaints concerning other services than the air transport of passengers and their luggage as stipulated in the conditions of carriage.

Franchised, sub-contracted or Code Share flights : the airlines sign agreements between them. A flight numbered with one airline can be operated by another (example Mauritius : Air Mauritius flight on Code Share with Air France, Seychelles on Code Share with Air France)

TRAVELHORIZON BV states that the participating airlines are responsible for the consequences of incidents/accidents that may occur during air transport of passengers and their luggage, as stipulated in the Warsaw Convention or according to the rules and regulations of the country in question.

All checked-in luggage that is lost or damaged must be declared to the airlines.

D. ACCOMMODATION

1- The hotel categories given follow the standards of the country in question. In most cases precisions are given on our websites under the heading Accommodation or Room description.

2- Room Allocation : the international hotel regulations stipulates that rooms are to be allocated from 2/3pm and must be vacated before 12noon no matter the time of arrival and departure (apart from special cases). In apartment hotels the apartments are in general available from 5pm and must be vacated by 10am, no matter the time of arrival and departure. In all cases the client must validate these hours with TRAVELHORIZON BV.

3- Photos and pictures: all efforts are made to provide photos and pictures giving the client an image of the offered services. These photos and pictures are provided to show the category and comfort level of the accommodation and cannot be used for any further purposes.

E. RENDEZ-VOUS ON LOCATION

For bookings of holidays without transport TRAVELHORIZON BV offers rendez-vous on location at the club, apartment hotel or hotel. On the day of arrival the clients are expected from 3pm in general (5pm for apartment hotels) and before 7pm. They must leave the club, apartment hotel or hotel between 10am and 12noon on the day of departure.

In case of late arrival (after 7pm) the client must advise either TRAVELHORIZON BV or the hotel by telephone before 7pm to agree on when and where the keys may be picked up.

F. BOOKING FEES

The booking fee is 38€ per booking for all bookings done by our call centres or travel agencies.

Special conditions for internet bookings

-A 50% discount, 19€, is given if the booking is made on the internet and the payment is made by telephone, cheque or any other type of payment not done on our websites.

-If the booking is made on the internet and payment is made by our secure payment service (SSL, Secure Socket Layer, one of our banking partners) we offer a 75% discount on the booking fee, leaving a total fee of 9€ per booking.

G. MEALS

1- Hotels:

2- Apartment hotels:

3- Packed meals

 

H. CONSUMER SERVICE

According to the Official Journal of European Communities LI158 and the directions of the Council the consumer must report any inadequacy in the hotel services provided in writing, on location. The hotelier refuses all refunds if a written complaint has not been presented to them during the customers stay. Our members of staff have the authority and instructions to find an amicable solution on location in order to satisfy you during your stay. All complaints must be sent by recorded delivery with documentary evidence via the travel agency where the client booked the holiday, or directly to TRAVELHORIZON BV, in the month following his/her return. If this delay is not respected this may affect the quality of our handling of the complaint.

I. RESPONSIBILITY OF THE ORGANIZER

The group TRAVELHORIZON has a Civil Responsibility Insurance policy with AXA N° 250 443 23 04
TRAVELHORIZON BV capital of 90 000€ - RCS Amsterdam 33291866 - Wildenborch 2 - 1112 XB Diemen - Netherlands has sufficient funds for repatriation of the consumer and the reimbursement of funds according to the case stated in article 7 of the Council Directive n° 90/314/EEC of 13 June 1990.

J CONSUMER RESPONSIBILITY

1- Any holiday interrupted or shortened, or any ground service unconsumed by the consumer, will not be refunded.

2- The consumer must give correct information when booking a holiday and verify that this information, as well as his choices are mentioned in the contract given to him by the travel agency.

3- No objection to the price of the holiday can be considered on return from the holiday. The client must decide before departure if he wants to accept the price, which is a package price including several different services of which the organiser cannot give detailed costs.

4-Women less than 8 months pregnant (when travelling), must provide TRAVELHORIZON BV with a signed liability disclaimer.

5- All complaints must be made in writing to the hotel in question during the holiday. The client must communicate by writing, email or fax, all information concerning any failings in the fulfilment of the contract.

6- Disabled passengers: some hotels are equipped for physically disabled persons, this varies according to the country and its legislation (find out before departure). A request must be made to the hotel prior to departure. It is important to mention the disability when booking. In failing to do so, no complaints regarding inadequate facilities will be taken into account. Persons with reduced mobility –travelling with or without a carer – caused by sensory or mobility incapacities, ageing, illness or other causes, using air, rail, sea or road transport and who need special assistance and adapted facilities must mention this when booking, and a specific request must be made to the service providers.

K. TRAVEL DOCUMENTS

The travel documents (vouchers) are sent to the client by email a few days prior to departure. If requested when booking the documents can be sent by post or fax. The client must read and print these documents and bring them along on their holiday as some service providers may request to see them.

TRAVELHORIZON BV accepts no liability for additional costs or cancellations that may be the result of a client not providing the requested documents.

The client is liable for the full cost of any administrational or sanitary formalities as well as costs for passport, identity card, visas, vaccinations etc.

Due to the changing politic and sanitary situations in certain countries it is the client’s responsibility to find out from TRAVELHORIZON BV the formalities in effect on the date of travel.

L SPECIAL CONDITIONS

-Please note that conditions on special flights, charter or group departures and negotiated rates on regular flights allow for no reimbursements for a seat given up voluntarily or involuntarily on the flight going out and/or coming back.

-There are special cancellation conditions for certain circuits, cruises etc. and these are stipulated where these programmes are offered.

- TravelHorizon BV can in no case be held responsible for any delays of transport by air, train or road causing the passenger to be absent at the moment of departure, even if caused by force majeure, fortuitous event or by a third party. The transport by coach being subject to road hazards (traffic jams, mechanical faults, accidents, traffic problems…) it is possible that your coach may arrive later than the time stated. Everything will be done to minimise the effect of any such problems.

The clients can in no case claim any compensation. The guide or the driver will announce the duration of each pause during the travels. It is the client’s responsibility to be present when the coach leaves. On the last day of your stay the hour of departure, if not stated in the programme given when travelling out, will be given by the guide or the host in the ski resort. Any client who is not present in the place and at the time stated will have to travel back by his/her own means and expenses. During the return travel TravelHorizon BV is in no case responsible for any delay or early arrival that may cause a change in the client’s plans, nor for the unavailability of public transport or accommodation. Clients are to ensure that they have plenty of time for onward travel. TravelHorizon BV reserves the right to replace the planned coach transport by train travel on part, or for the entirety of the travel.

M. CESSION CHARGES

As a guide, any operations consecutive to a cession of contract may lead to charges from €38 to €150 depending on the number of people involved and how close to departure they take place. In some cases and with proof of payments these charges may be higher (for example for regular flights with special price conditions).

N. CHANGES OR CANCELLATION BY THE CLIENT

1- Changes

One change per booking is allowed without additional charge if the departure date, the destination, the hotel or circuit are changed more than 30 days before the date of departure in the following cases :

In other cases and less than 30 days before the departure date TRAVELHORIZON BV will charge a fee (non-refundable by the insurance company in case of cancellation) :

-from 30 to 21 days before the departure : €38 per booking

-less than 21 days before departure a cancellation fee will be charged

Without prior consent from TRAVELHORIZON BV all changes made by the client –other than those mentioned in paragraphs “a, b and c”- will be considered as a cancellation and the same fees will be charges, even if the holiday is used for a different date.

2-Cancellation

All cancellations must be made by recorded delivery letter and the date of reception will determine the date of cancellation. All cancellations by the client will bring varying fees, payable to TRAVELHORIZON BV.

3-TRAVELHORIZON BV may cancel all bookings if the total cost has not been paid 30 days before departure. The amount paid by the client on booking is non refundable.

4- All started holidays are considered as entirely consumed and no reimbursements will be made.

5- If the client does not use one or several services included in the holiday he may not request that TRAVELHORIZON BV reduces the price of the holiday.

Q. CHANGES OR CANCELLATION BY THE ORGANISER

1- If there are significant changes to the holiday before departure the client can, within 7 days of notification :

-Cancel the booking and request a refund of the amounts paid to the organiser, with no compensation due.

- Accept to participate in the changed holiday. They then accept any changes and the increase or decrease in price that may have incurred and renounces by this the right to complaint regarding the mentioned changes.

2- In case of Force Majeure (strikes, bad weather conditions, technical incidents, etc.) that brings about the cancellation of the “outbound” holiday only the amounts paid to the organiser can be refunded, with no compensation payable. In case of a changed return date due to one of the above mentioned Force Majeure events, the organiser will cover costs for the beforehand booked services but accepts no liability for other costs incurred.

3- If the organiser is forced to make significant changes to the holiday due to events beyond their control or for reasons relative to the client’s security, the client will receive a refund of any unconsumed services that have not been replaced.

4- Late departures caused by heavy air traffic, security procedures, strikes, technical incidents, weather conditions etc. will not entitle the client to any compensation.

5- It is possible that flight times given change : you will be notified by the travel agency or by our staff if this occurs overseas.

Some flights may be operated at night or very early in the morning and this may impose certain constraints. (see Room Allocation)

The organiser reserves the right to change the type of aircraft and the flight times. The flights may be direct or with one or several stops without prior notification.

6- There may be a change of airport in PARIS (between ORLY and ROISSY and vice versa). We will not accept responsibility for any costs incurred by this change if it is the result of events beyond our control.

R. ADDITIONAL INSURANCE

For certain countries vaccinations or malaria treatments are highly recommended. It is your responsibility to protect your own health. Simple and efficient measures can protect you. Make sure you plan well in advance as some vaccinations require several injections. Keep first aid medication in your luggage .

You can also take out additional insurance cover on our websites. Please see the heading Insurance on our websites, or by post :

S. PROTECTION OF YOUR PERSONAL DETAILS

1- Letters sent by email (Newsletters)

Any registration on our websites after consulting our offers is considered as a subscription to the TRAVELHORIZON BV newsletter. You may end this subscription anytime by simple request on the following links :

http://www.travelhorizon.com/fr/RemoveNL.asp
http://www.skihorizon.com/fr/RemoveNL.asp
http://www.thalatel.com/fr/static/desinscriptionNL.asp

2- Personal details

The sites commercialised by TRAVELHORIZON BV are regularly declared to the CNIL, under the number 789365.

The information provided by you allows TRAVELHORIZON BV as well as our partners to handle your orders. In accordance with article 27 of the French law Loi Informatique et Libertés (Information Technology and Liberty) from 6 January 1978, the information essential to TRAVELHORIZON BV and its partners to handle orders are marked with an asterisk on the websites. The additional information requested is optional and helps us to get to know you better as well as improve our service to you, while ensuring it is kept safe. Unless the user disagrees TRAVELHORIZON BV may pass on this information to its business partners, in addition to the information absolutely essential to handle orders.

In accordance with the law Loi Informatique et Libertés you have right to access, change, correct and delete information concerning you (article 34 of the Loi Informatique et Libertés from 6 January 1978). You may do this by writing to Service Clients de TRAVELHORIZON BV, Wildenborch 2 - 1112 XB Diemen - Netherlands.

T. LAW IN FORCE

In accordance with article 3 of the Rome Convention, and the directive for electronic commerce from 8 June 2000, the parties agree that the Conditions of Sales and Use are subject to the laws of the Netherlands and nominates the courts of the Netherlands to settle any legal differences.

U. FINAL ARRANGEMENTS

If, at a specific moment, TRAVELHORIZON BV does not prevail over one of the arrangements in the present General Conditions this may not be interpreted as being a renunciation by them to prevail over any of the mentioned arrangements at a later stage.

Should one of the arrangements in these General Conditions be declared null or void, this arrangement will be reputed unwritten. This will not affect the validity of the other arrangements unless the arrangement declared null or void is significant and determinant. In this case the parties will negotiate to replace it with another arrangement with an equivalent financial result.

All cases of Force Majeure, including non-functioning telecommunications, strike of transporters, hoteliers, air traffic controllers, leads to the suspension of obligations affected by the Force Majeure and exempts the party in question from responsibility. You will be liable for the financial consequences resulting from the occurrence of a case of Force Majeure affecting the obligations of TRAVELHORIZON BV.